CrediFlex New Zealand Limited is a financial advice provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.
CrediFlex has authorised the below companies to provide financial advice under our licence.
BML Contracting Ltd (FSP1000766) |
Tank Capital Ltd (FSP718872) |
Ballantrae Finance Limited (FSP45581) |
Crediflex (FSP667931) |
Lightyear Holdings Ltd (FSP719151) |
Asset Financing (FSP719991) |
DBS Finance Ltd (FSP718171) |
Highland Holdings (FSP436546) |
Nairn Holdings Ltd (FSP717332) |
386 Limited (FSP1002785) |
PC Finance Ltd (FSP1002678) |
DLLK Ltd (FSP716993) |
Wood Finance Ltd (FSP718251) |
Fleet Focus Ltd (FSP735071) |
Rowan Coker (FSP718991) |
Intellect Finance Ltd (FSP717552) |
YT Ltd (FSP717331) |
Crediflex Waikato Ltd (FSP716892) |
Throughout this document, where CrediFlex and “we”, “us”, “our” are used, this refers to CrediFlex New Zealand Limited and the entities listed in the above table.
CrediFlex and our advisers provide finance and lending advice to our clients about:
We work with the following banks and non-bank lenders to provide you advice. To see a full list, click here.
CrediFlex may charge fees directly to clients. In this situation, the fees are advised to, and agreed with, the client before proceeding. The fees may be in addition to any commission received from a lender.
If you decide to act on our advice, you will need to pay any fees and costs that the lender may charge you for their services. Once we know more about your needs, we will provide you with information about any amounts you would have to pay the lender.
If you act on our advice and obtain finance through our recommended lender, you may need to pay the lender additional fees, such as an establishment fee or documentation fee. The lender will disclose these fees to you if they apply.
Some lenders also charge a ‘broker fee’ which will be added onto your loan if you act on our advice. The lender will pay this broker fee to CrediFlex to cover costs associated with the loan documentation preparation and settlement of your loan. When we provide you advice, we will tell you if a broker fee will be charged.
Commission
For all non-commercial and commercial loan contracts, we receive commissions from the lenders through which we place business
If you decide to borrow money from a lender for a non-commercial loan product, the following applies. We provide more details about the commissions that each party receives when we have talked to you about the non-commercial loan product and understood your needs. A percentage of the commission is paid to the adviser (authorised body) you are dealing with. The amount of commission that each party receives depends on various factors, such as the lender that you use and the amount that you borrow.
To ensure our authorised bodies and their advisers prioritise clients’ interests:
Commercial Loans
In the event a Commercial Loan is repaid or partially repaid early, a lender or funder may charge the borrower an early termination cost. This will be dependent on the remaining term of the loan, interest rate structure, and other factors determined by the lender or funder. In addition, the lender or funder may require CrediFlex to refund some, or all, of the commission paid to CrediFlex for arranging the loan or other financial products.
To fairly remunerate CrediFlex for services provided in arranging a loan or financial product, CrediFlex will seek reimbursement from the borrower (CrediFlex client) for any commission refund due to the lender. This amount is payable when the loan is terminated. It is generally included in the loan settlement and repayment process or following the client receipt of an invoice from CrediFlex.
Non-Commercial Loans
Where a loan for Non-Commercial Borrowers is repaid or partially repaid early, the lender may charge CrediFlex a fee to cover the cost of the commission paid to us. If this occurs, we may need to recharge this to you. We will advise at the time of accepting a loan if this would apply to your situation.
If you are not satisfied with our service or financial advice provided by our advisers, please tell us as soon as possible.
Call: 0800 273 343 539 or (09) 445 0003
Email: Accounts@crediflex.co.nz
Write to: PO Box 99094, Newmarket 1149, Auckland
When we receive a complaint:
If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint. To contact FSCL
Call: 0800 347 257 or 04 472 3725
Email: info@fscl.org.nz
Write to: PO Box 5967, Wellington 6140
CrediFlex and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
CrediFlex New Zealand Limited is the Financial Advice Provider.
Call: 0800 273 343 539 or (09) 445 0003
Email: Accounts@crediflex.co.nz
Write to: PO Box 99094, Newmarket 1149, Auckland
Submit a form: www.crediflex.co.nz/about/
Suite 1.3, Level 1, 2-8 Osborne Street, Newmarket, Auckland 1023, New Zealand
09 445 0003
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